For all other sellers, the rate is calculated from transactions with US buyers over the last 12 calendar months, Any case or return that is referred to eBay or PayPal for review and is found in your favor—or found to be no fault of the buyer or seller—won't count against your performance rating, Need to resolve all issues on the account before buying or selling with other accounts, Can't use an existing eBay account to avoid buying and selling limits or other policy consequences. We don't even use eBay in this country that often so I'm not sure why it thinks I'm selling via eBay. Any case or return that is referred to eBay or PayPal for review and is found in your favor—or found to be no fault of the buyer or seller—won't count against your performance rating To become a Top Rated Seller, you must meet higher requirements than those above. We're working hard to make Seller Hub available on our international sites, too. Ship items on time, within your specified handling time, Manage inventory and keep items well stocked, Charge reasonable shipping and handling costs, Specify shipping costs and handling time in the listing. For full details on the fees charged on eBay, including dispute fees and additional fees for sellers who don’t meet minimum performance standards, visit our Help Hub . For refund by money order: A copy of the front of the money order and, preferably, an accompanying tracking number. At this rate i'm going to have to pack up and leave eBay. eBay will act to protect buyers when there is a high potential for fraud related to the auctions, items, or seller account in question.This can lead to frustration for sellers, but there are a few common situations which are red flags and may lead to increased scrutiny from eBay. Sellers have been confused about the messaging from eBay describing the way it judges non-peformance, and also about the restrictions eBay places on sellers found in violation of the policy. If the buyer changes their mind about an eBay sale after the auction has ended, they can contact the seller and ask them to cancel the transaction. 9883 Members Online Right Now . Depending on the nature of the complaint, you will need to provide certain documents or complete specific actions. Specifically, you can view how well you're meeting buyer expectations with buyers from the United States, United Kingdom, German, and global markets. Ebay should punish sellers who offer an item with no reserve, sell it, accept the money and then turn around and cancel the order. If you've had 400 or more transactions in the last three months, you're evaluated over that three-month period. Sellers must follow all tax regulations that apply to eBay sales. These timelines help us make sure we're evaluating you as fairly as possible. Learn more about our global seller performance standards. If you do not receive our reply, please kindly re-sent your email and we will reply to you as soon as possible. Listings or products that infringe on the intellectual property rights of others are not allowed on eBay. Amazon is also a top investment in comparison to … We evaluate your performance every month. Seller’s Action It syncs marketplace stores to a dashboard to connect Amazon, eBay and Shopify sales data in all countries. I've made literally zero in sales in 2020 so far, the worst in more that 20 years. To help ensure this, we’ve put in place minimum performance standards for areas within a seller’s control, such as handling time and prompt problem resolution. All your current listings and orders. To handle this complaint, you need to provide Proof of Delivery, such as: Proof acceptable in case of feedback-related complaints The 7-day auction is simply an arbitrary number of days to have a product for sale. Transaction defect rates and cases closed without seller resolution One of the key seller performance measures is your … You can see how you're performing both domestically and across various international markets in your seller standards dashboard - opens in new window or tab. Seller Performance Numbers . eBay expects sellers to consistently provide service that results in a high level of buyer satisfaction. As a legitimate seller, you want sellers like me (not today….in my early days) suspended from selling on eBay. Report Inappropriate Content. If your account doesn't meet our minimum seller performance standards for the US in the evaluation on the 20th of the month, you'll be charged an additional 5% on the standard final value fees applicable to sales in the following calendar month. Our policies are designed to help create a fair and safe trading experience for all eBay users. Selling Manager Pro is free with Featured or Anchor Shop subscriptions and is available as a paid add-on to a Basic Shop subscription. For more information on meeting buyers' expectations, see our selling practices policy. This amount covers 1 or 2 oz., about 3 postcards, maybe even 4. We want you to be a high performing seller so please view your Seller Dashboard - opens in new window or tab for tips on how you can make sure you're providing the best service possible to your customers. If your eBay business has provided an ABN to eBay as part of registering for managed payments, we won't add GST to your eBay fees. When you deliver on your service promises to create good buying experiences, we will protect you from abusive buying behavior and from events outside your control. I currently have and have had an eBay business account for a long time. If the buyer and seller can't resolve the problem, and the buyer or seller asks us to step in and help with the transaction, the request then becomes a "case." You will receive a list of pending complaints to be resolved for feedback-related complaints as well as the unresolved INR/SNAD disputes still pending in your Dispute Console. Managed payments sellers: Beginning July 18, 2020, the new fee structure for managed payments sellers will start to take effect. I send these via First Class Mail, non-machinable letter, and charge $1.00. Sellers on eBay are often shocked the first time they receive a restriction notice. Get the insights and latest news about new features, tools and policies that you need to manage your business on eBay. The majority of UK business sellers will be expected to enable their account for managed payments by the end of this year. Both members are expected to honor that contract. In the meantime, we’ll automatically remove any late deliveries you might incur when using these services, as long as you’ve uploaded the tracking number to My eBay. eBay for Business Podcast. If you're already selling on eBay, we bring over all your listing activity and orders from your current selling tool, so you can just jump right in. It's a very small business, but I do collect sales tax, pay my income taxes, etc. Sellers have no reason to pressure a … Keep in mind, too, that if you don't meet buyers' expectations, it can lead to: The transaction defect rate is the percentage of your transactions that have one or more of the following defects: To meet our minimum standard, you can only have up to 2% of transactions with one or more defects over the most recent evaluation period. You can have a maximum of 0.3% of eBay Money Back Guarantee or PayPal Purchase Protection closed cases without seller resolution over the most recent evaluation period. Seller Hub is currently only available to US sellers who list on eBay.com. To handle this, you will need to follow up on feedback comments from the buyer: Proof acceptable in case of SNAD complaints Document all refund proofs like copy of the cheque/demand draft, emails from PayPal or PaisaPay confirming the refund to the buyer. If you have an increasing number of dispute cases and/or feedback that contains INR or SNAD complaints against you, you will receive a warning or suspension email from eBay, asking you to resolve all the complaints present on your account. A case closed without seller resolution is any case the seller is unable to resolve with the buyer prior to the buyer asking us to step in and help with a request, or escalating a case to PayPal for review, and eBay or PayPal determines the seller is responsible. New eBay sellers often throw in the towel when their items don't sell right away. Selling Manager Pro includes additional features for higher volume sellers and is exclusive to Shop subscribers. Despite the steep drop in Chinese businesses trading to the US, cross-border selling on eBay is still dominated by China and Hong Kong. Document all communications with your buyers. The length of time we look at in each evaluation depends on how many recent transactions you've had. When you sue for breach of contract, you can generally sue for money compensation. If your buyer confirms the item was delivered on time—you'll be recognized for on-time shipping. Message 1 of 5 (903 Views) Reply. 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